Invoice Dispute Process

Please follow this guide for a better understanding of carrier charges and to improve our chances for a successful dispute.

Our Most common Audit exceptions:

When reviewing Audit exceptions here is a list of the top 17 reasons for the additional charges.

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*The above descriptions, carrier documentation, dispute documentation, and dispute processes have been drafted in collaboration with shippers, industry experts, carriers, rules tariffs, and the NMFTA. Individual carrier’s definitions of the above services or dispute processes may vary. For further information pertaining to an individual carrier please refer to their rules tariff available on their website.